Cancellation, Refound or Replacement

1. RIGHT OF CANCELLATION (RETURNS):

1.1 This right (pursuant to and by effect of Italian Legislative Decree no. 206 of 6 September 2005, known as the "Consumer Code"), which can only be exercised if the client is a Consumer (by this definition meaning any person acting on the website for purposes unrelated to business or professional activities), consists of the right to return goods purchased to the supplier without penalty and without specifying the reason, as well as the right to obtain the relative refund of the purchase price.

1.2 The consumer may exercise his/her right of cancellation within fourteen (14) working days of receiving the products, using the procedure below:

1.2.1 Fill out the cancellation, refund or replacement request form;
1.2.2 Before making the shipment, wait to receive written permission to return the product(s). Any order returned without notice will be returned to the sender;
1.2.3 Return the products within fourteen (14) business days to the following address, with the completed "cancellation, refund or replacement form" contained inside the packaging (or download it here): SGNetshop S.r.l. - Via Concordia, 28 - Castel Goffredo (MN), Italy, 46042.

1.3 The shipment must be checked immediately upon delivery. In the event that any discrepancies should be encountered with the order once the products have been delivered, the nature of the potential discrepancy (e.g. open packaging, damaged items, etc.) must be noted in the appropriate section of the cancellation, refund or replacement request form.

1.4 The right of cancellation is subject to the following conditions:

• The products must not have been used, worn or damaged, and must be returned intact and in their original packaging at the Customer's expense;
• Returns will not be accepted and the purchase prices for the items will not be refunded if the returned products are found to have been opened or worn, or are not contained in their original packaging;
• Refunds will not be provided for any products that smell of smoke, perfume, lotions or clothing detergents;
• The items being returned must be sent in their original packaging using thick and durable cardboard packing materials (not an envelope). Any failures to comply will result in the application of a 15% restocking fee.

1.5 Upon receiving the returned item(s), the seller will verify their integrity and, at its sole discretion, will determine whether or not the retuned products are in their original condition.

1.6 The seller shall not be held responsible in the event of the the loss, misdelivery or late delivery of the items being returned.

1.7  The right of cancellation may not be exercised in the event that the purchased products have been made to measure.

1.8  The consumer shall bear all costs for returning the product and may use the shipping method deemed most suitable.

2. REFUNDS

2.1 If the customer should decide to request a refund, the company will make every commercially reasonable effort to ensure that the refund is carried out within fourteen (14) business days of receiving the returned items. In this case, the company guarantees that the original purchase price of the items will be fully refunded, including any shipping fees charged, with the exception of any COD (Cash on Delivery) surcharges.

2.2 If the customer is only requesting a refund for a part of the order (partial return), the shipping charges, if incurred, will not be refunded.

2.2 The refund will take place via the reversal of the debit transaction (if the payment was made by Credit Card or PayPal), or else by wire transfer (if the payment was made by COD or wire transfer in advance). In the latter case, the consumer will be responsible for providing the bank account information to which the refund must be sent (IBAN number and account holder name).

2.3 The seller reserves the right to refuse the refund if the customer is found to have been granted the authorization to return the items under false pretenses.

3. REPLACEMENT

3.1 Products returned in their original packaging can be replaced with products of equal or greater value within fourteen (14) business days of receiving the returned merchandise.

3.2 Products that are worn or damaged cannot be replaced.

3.3 Any replacement requests submitted by the consumer involving changes to the size, colour and/or model of the product ordered will be accepted and carried out as long as the return process takes place in accordance with the established terms and deadlines.

3.4 The consumer shall bear all costs for returning the product and may use the shipping method deemed most suitable.

4. INCORRECT, DAMAGED OR DEFECTIVE ITEMS 

4.1 Incorrect, damaged or defective items must be reported within fourteen (14) days of receiving the order. Such circumstances must be reported by submitting a completed cancellation, refund or replacement request form.

4.2 After receiving the report, the seller will arrange for the merchandise to be collected at its own expense.

4.3 Once the evaluation has been carried out, the consumer will be immediately contacted by the seller. In the case of incorrect, damaged or defective items, the consumer may request a refund or replacement (see points 2 and 3).

5. REJECTED DELIVERIES

Purchases rejected at the time of delivery will be refunded, minus the cost of shipping and a 10% restocking fee.